FAQ
Spade New York, our journey began with a simple yet profound idea: to redefine the modern dress shirt for men by blending classic elegance with contemporary style.
Q1:How Do I Choose the Right Size?"
Welcome to Spade New York – Where Fit Meets Elegance
At Spade New York, we believe a great shirt doesn’t just fit — it speaks. Every stitch is crafted to match your lifestyle, your shape, and your story. From hand-measured fits to world-class fabrics, we’re redefining what it means to wear confidence. Whether you prefer tailored precision or everyday comfort, our shirts are made to express you.
Q2: What fits do you offer at Spade New York?
We offer four distinct fits to help you find your perfect silhouette:
Extra Slim Fit – Our most tailored option. Cut very close to the body with narrow sleeves, chest, and waist. Ideal for lean builds or those who prefer a sharp, ultra-fitted look.
Slim Fit – A modern, tapered design through the chest, belly, and arms. Clean and fitted, but still comfortable. Great for a tailored appearance without being too tight.
Regular Fit – A balanced, classic fit with room through the chest, belly, and sleeves. Perfect for everyday comfort and traditional styling.
Loose Fit – A relaxed and more spacious cut, offering about 2 inches more in the chest and belly than Regular Fit. Best for bigger builds or those who prefer maximum ease and freedom of movement.
Each fit is precisely measured in our size chart, with both inches and centimeters provided. Whether you prefer structured or relaxed, we’ve got a fit tailored to your lifestyle.
Q3: Can I customize my shirt with my own measurements?
Absolutely. At Spade New York, we specialize in custom tailoring — made to fit you. You can personalize your shirt using one of two methods:
Body Measurements: Submit your body size (neck, chest, belly, shoulder-to-wrist, etc.). Our team will adjust for ease and shrinkage to deliver a perfect fit.
Flat Measurements: Prefer a shirt that already fits you well? Just lay it flat and send us the across measurements — we’ll recreate that fit exactly.
Whether you want a classic look or a unique cut that reflects your style, we’ll tailor your shirt to your exact specifications. That’s the Spade New York standard.
Q4: How long does it take to receive my custom shirt?
Every Spade New York shirt is individually crafted with precision and care. Please allow:
3 to 5 business days for tailoring and quality inspection
6 to 10 business days for shipping, depending on your location
All custom shirts are made-to-order, not mass-produced — so you get a piece designed just for you. Once shipped, we’ll provide tracking details so you can follow your order every step of the way.
Q5: Do you offer international shipping?
Yes, we proudly ship worldwide. Spade New York delivers to the USA, UK, Canada, Europe, and many other countries. Enjoy fast, reliable shipping right to your door.
Free shipping is available on qualifying orders to the USA, UK, and Canada.
All shipments include tracking for your peace of mind.
For full details and estimated delivery times to your country, please visit our Shipping Information page.
No matter where you live, you can experience the luxury and precision of Spade New York shirts.
Q6: What fabrics do you use for your shirts?
At Spade New York, we use only premium-grade 100% cotton fabrics — selected for comfort, durability, and timeless elegance.
Our collection includes:
Giza Cotton – Ultra-soft, breathable, and known for its luxurious sheen. Ideal for refined business and formal wear.
Royal Oxford – A rich weave with subtle texture, offering a perfect balance of structure and softness.
Poplin & Twill – Smooth, tightly woven cottons that resist wrinkles and look sharp all day.
Seasonal Weaves – From lightweight summer cottons to rich winter textures, we rotate exclusive fabrics throughout the year.
Every fabric we use is carefully tested for longevity, color retention, and breathability — so your shirt feels as good as it looks.
Q7: Can I return or exchange a custom shirt?
Since each Spade New York shirt is custom-made to your specifications, we’re unable to accept returns or exchanges for size preferences.
However, your satisfaction is our priority.
If your shirt arrives with a manufacturing defect, damage, or a mistake in measurements from our side — we’ll gladly remake or correct it at no cost.
Please contact our support team within 7 days of delivery with clear photos and a brief description of the issue.
We stand behind the craftsmanship of every shirt and are here to ensure you’re completely satisfied with your order.
Q8: How should I care for my shirt?
To keep your Spade New York shirt looking sharp and feeling luxurious, we recommend the following care instructions:
Wash: Machine wash cold with similar colors
Dry: Hang dry or lay flat — avoid tumble drying to preserve fabric structure
Iron: Use medium to high heat with steam. Iron while the shirt is slightly damp for best results
Avoid bleach or harsh chemicals, as they can weaken fibers and fade colors
For long-term care, consider professional laundering or dry cleaning — especially for shirts made with Giza cotton or Royal Oxford.
Proper care ensures your shirt retains its color, fit, and elegance wear after wear.
Q9: How do I measure myself for a custom shirt?
Measuring yourself is easy, and we’re here to guide you. You can follow our visual size guide, or use a flexible measuring tape at home. Here’s what you need:
Collar: Measure around the base of your neck, where the collar sits
Chest: Wrap the tape under your arms, around the widest part of your chest
Belly (Waist): Measure around your stomach, just above your belly button
Shoulder to Wrist: Start from the edge of one shoulder, across the arm, to the wrist bone
Shirt Length: From the base of the neck (back) to where you want the shirt to end
Cuff: Around your wrist with enough room for comfort
You can also measure a shirt that fits you well by laying it flat and following our Across (Flat) Measurement Method.
Need help? Contact our support — we’ll walk you through it.
Q10: What makes Spade New York shirts different?
Every Spade New York shirt is crafted with one mission — to deliver unmatched fit, fabric, and finish. Here’s what sets us apart:
Precision Tailoring: We use detailed finish sizing (not generic S, M, L), so your shirt fits just right
Premium Fabrics: Only high-quality 100% cotton — including Giza, Royal Oxford, and Poplin
Customization Options: Choose from multiple fits or submit your own measurements
International Elegance: Designed for modern men across the USA, UK, Canada, and beyond
Attention to Detail: Hand-checked, steam-pressed, and quality-inspected before shipping
When you wear Spade New York, you’re not just wearing a shirt — you’re wearing confidence.
Q11: Do you offer bulk orders or corporate gifting options?
Yes, we do. Spade New York offers exclusive packages for:
Corporate gifting
Wedding parties
Style-conscious teams
Bulk orders for events or branding
You can customize shirt fits, fabric types, embroidery, and packaging. Special pricing is available for qualifying bulk orders. Whether it’s 10 shirts or 100, we tailor every piece with the same care and quality.
To start your custom group order, Contact Us or email us at info@spadenewyork.com — our team will be happy to assist.
Q11: Can I make changes to my order after placing it?
We begin tailoring your shirt shortly after your order is confirmed, so changes may not always be possible. However:
If you need to edit measurements, fit, or fabric and the shirt is not yet in production, contact us within 6 hours of placing your order.
Once tailoring has started, changes are no longer guaranteed — but we’ll do our best to assist you.
For fast support, please email us at info@spadenewyork.com with your order number and requested changes.